Problems logging on to your personal Shuttel account
We are sorry you are having trouble logging on. There are several possible causes:
Logging on for Rijksoverheid employees
Shuttel manages the Rijksoverheid mobility card. Shuttel has a separate portal for Rijksoverheid employees.
Logging on via the My Shuttel environment with SSO
When your organization uses Single Sign-on (SSO), which means you log on to your employer’s system to access the Shuttel environment directly, there is a specific URL for your organization (companyname.shuttel.nl). The step-by-step description for logging on:
Logging on via the Shuttel App with SSO
When you use Single Sign-on (SSO) to log in to the Shuttel App, follow these steps:
Please note: You may have to go through additional authentication as usual for your employer’s other corporate apps. This may be a text message code or authenticator app.
Don't have a business email yet or no longer have access to your business email?
If you are a new employee and haven’t received an email address from your employer, or if you left the company and your business email no longer works, use the private email address you gave your employer to register for Shuttel (mijn.shuttel.nl) or classify your last transactions.
Can I log on via my company’s SSO?
Are you unsure whether your employer’s Single Sign-On works for Shuttel? Ask your HR department to find out.
Forgot your password?
Username doesn’t work?
Your username is the same as your business email address. If this doesn’t work, your employer may have opted for a specific solution or approach. Consult the communications from your HR department for more information.
Trouble logging on via two step verification?
If you are trying to log on via two step verification but have trouble with the one-off code, follow these steps:
If you can’t log on using these steps, please contact our customer service.
Contact
If you still have problems logging on despite this information or were unable to find your question here, please contact our customer service. We are always happy to assist you and answer your questions. You can reach us via email at advies@shuttel.nl or by phone at: